Q: What are the benefits of registering for this site?
A: This site helps you to check your points balance, redeem rewards and view the status of your current or previous order at your convenience.
Q: I have forgotten my username and password, how can I retrieve it?
A: Please click the forgotten password link and type in your email address. You will receive a reset password message.
Q: How do I sign up as a STAR Rewards membership?
A: Signing up as a member in STAR Rewards system is easy. Simply follow the steps:
Step 1 - Login to
Step 3 - Fill up details
Step 4 - Click “Register” button
Q: How do I login to access this rewards site?
A: Please click the “Login” button on top of the right. After that, enter your username and password.
Q: How can I view my reward Point’s Summary?
A: After login, click on “Point details” under Manage Your Account.
Q: How can I view the status of my previous orders?
A: You can view the status via the “Redemptions” link under Manage Your Account after that enter your transaction month and select “All'' under Status, you will be able to view the specific order details.
Q: How can I know the expiry date on my reward points?
A: You can view the status via the “Redemptions” link under Manage Your Account after that enter your transaction month and select “expired”.
Q: How can I change my personal information?
A: Click on “Update profile” under Manage Your Account, from here you are able to change your personal information. After that, click on “Update” button.
Q: How can I earn reward points?
A: Every S$1 dollar spending by your clients will give you 1 point
Q: How do I redeem the points that I have earned?
A: We have made redeeming your points easier with this site.
Simply follow the steps below to redeem your Reward Points anytime.
Steps 1: visit www.starrewards.com.sg
Steps 2: Login with your username and password
Steps 3: Search for your favorite’s rewards by product category.
Steps 4: Click on “Redeem” button, indicate quantity and add to cart.
Steps 5: Confirm your order upon checkout.
Q: Can I transfer my point to other user?
Q: Can I exchange my points into cash?
Q: How is reward points deducted from my account once I confirm an order?
A: The reward points required for your selected product(s) will be deducted upon confirmation of redemption if you have sufficient points remain in your account.
Q: How do I know from which branch will the point be deducted?
A: Click on “Point details” under Manage Your Account
Q: Which branch should I go to collect my redemption product?
A: ONLY at Azora Pte Ltd in Jurong Showroom
Q: What is the process for receiving my order?
A: You will receive a confirmation message by email.
Q: How long will it take for my order to reach me?
A: We will inform you once the redemption product is ready for collection.